FAQ
Straight answers, before you ask.
The questions people ask us most. If yours isn't here, get in touch.
Before you start
Where do you work?
Surrey, Berkshire and south west London. Surrey first.
What size of project do you take on?
Our smallest projects start at a design fee of around £5,800 with a typical build from £45,500. If your budget sits below that, we're probably not the right studio for you, and we'll tell you so on the first call.
How much will my garden cost?
Two figures: a design fee paid to us, and a build cost paid to your contractor. Size, site and finish move both. The Estimator gives you your own range in about two minutes.
Why pay for design separately?
The design is roughly 10% of the total. The build is the other 90%. Design is how you make sure the 90% is spent on the right things, once.
Do you build the garden?
No, and that's deliberate. We select and coordinate trusted build partners, and you contract them directly. We don't mark up their invoice. That keeps us on your side, not the contractor's.
The process
How long does it take?
Typically around 12 months from first conversation to finished garden. Design takes weeks, the build takes months. The Estimator shows your likely timeframe too.
What happens on the Fit Call?
A 15-minute phone call. We talk through your garden, your plans and your budget from the start. It's a two-way check, not a sales pitch.
Will I see the garden before it's built?
Yes. We build a 3D model from real site measurements and you walk through it before a single slab is laid. What you see is what gets built.
What if I change my mind during design?
Most people do, and that's the point. We design in rounds, so ideas get tested and refined before the build, where changes are cheap.
What if I don't love the concept?
You get your money back. If you're not happy within four weeks of your kickoff meeting, we'll refund your design fees. The site survey is carried out by an independent specialist and isn't refundable. T&Cs apply.
We're busy. How much of our time does this take?
Less than you'd think. Short, regular check-ins on a fixed rhythm, and a 3D model you can explore together in the evening. Couples don't need to be in the same room at the same time to make decisions.
During and after the build
Who keeps an eye on the build?
We do, through Build Stewardship. Remote Stewardship from £200 a month, or full Stewardship with monthly site visits and written reports at £700 a month. Minimum three months.
Do you stay involved once it's finished?
Yes. A garden changes every season. We stay on hand with planting and maintenance guidance after handover, so it keeps getting better rather than slowly slipping back.
Is this for us?
Do I actually need a garden designer?
If you want a new patio, probably not. If you're spending £45k or more and want a garden people actually use, the design is what protects that money.
What makes you different?
Seven years on site across 100+ builds, including Chelsea and Hampton Court show gardens. We know what things cost and where builds go wrong. And we design gardens to be lived in, with destinations worth walking to, not views to admire from the kitchen.
Next step
Still wondering if you're ready?
Take the 3-minute Garden Transformation Readiness Score. Find out whether your vision, budget, timing and decisions are lined up for a successful project.
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